Process of expressing information or ideas by word of mouth

Oral communication involves verbal and non-verbal elements and is essential for human interaction

Critical component of various contexts, including personal relationships, education, and the workplace

Formal and Informal Communication

Formal communication is structured and occurs in professional settings, while informal communication is more relaxed and fosters team cohesion

Key skills for effective oral communication

Active listening, effective questioning, interpreting non-verbal cues, clarification, and feedback are crucial for proficient oral communication

Setting clear objectives and utilizing accessible language

Setting clear objectives and using language that is understandable to the audience can promote clarity and engagement in oral communication

Providing accurate and complete information and adopting an appropriate tone

Providing accurate and complete information and using an appropriate tone can build trust and credibility in oral communication

Importance of honesty and potential drawbacks of oral communication

Honesty is vital in oral communication, but it also has potential drawbacks such as misinterpretation and lack of a formal record

Indispensable for collaboration, leadership, and relationship-building

Oral communication is crucial for effective workplace dynamics and plays a significant role in collaboration, leadership, and relationship-building

Various forms of oral communication in business practices

In-person meetings, teleconferences, and customer service interactions

Oral communication is heavily relied upon in business practices, including in-person meetings, teleconferences, and customer service interactions

Presentations, teleconferencing, and telephone conversations

Presentations, teleconferencing, and telephone conversations require clear and engaging oral communication skills for successful communication